Need to return something to us?

Lash House is happy to offer customers a return or an exchange for items purchased within the last 30 days. Returns or exchanges are accepted on unopened & unused goods only, returned in as new condition with no damage.

Exchange or Change of Mind

If you wish to exchange your item/s please follow these easy steps:

  • Contact our Lash team on hello@lashhouse.com.au 
  • If you are canceling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods.
  • Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.

Damaged goods

If your item is damaged, faulty, or different to how it was described follow these easy steps:

Take a photo of the item/s.

Send the photo to hello@lashhouse.com.au along with your LASH HOUSE reference number.

Our Lash team will contact you to arrange the return of the product. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. An email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.

General Enquiries

We’re happy to help you with any enquiries you may have regarding our products or the online ordering process. Please email hello@lashhouse.com.au

Privacy Policy

By accessing and using lashhouse.com.au, you consent to our privacy policy.

What information do we collect, and what is it used for?
Lash House Supplies collect general personal information from customers when they subscribe to our newsletter, and/or place and order with us.
This information can include your Full Name, Email, Contact # Home Address and/or your personal interests e.g. product preferences. This information is used solely to:
– Complete an order and assist the delivery of product to customer.
– To personalise and improve customer experience.
– To address feedback.
– To send regular emails updating you on our latest products and/or specials.

How do we protect and secure your information?
All information provided to Salon Essentials is stored in our secure database.
We support the privacy of all customers and therefore do not sell, trade or share any personal information to outside parties.